![]() ![]() To retrieve or reset you login name and password, please click here If you should require assistance with this process, please email you offer Pro-Membership discount?Īt this time we do not offer Pro-Member discounts. What do I do if my login name and password is not working? This shipping method is automatically selected to ensure the product arrives to you safely and securely. To expedite your request, please attach a picture of the damaged product(s).ĭoes my order require a direct signature?Īny order over $100.00 will be modified to a shipping method that requires an adult signature at the time of delivery. ![]() SOLAGXXXXX), tracking information, and list of damaged product(s). Please email our customer service department at Include your full name, order number (i.e. We will look into the matter and provide you with our findings within 3-5 business days. What do I do if my tracking states delivered, however, I didn’t receive my order? SOLAGXXXXX), and your first and last name. If you are unable to find it, please contact with you order number (i.e. Please check to make sure that the tracking notification did not go in your email spam folder. What if I didn’t receive my tracking number? Please allow 1-2 business days for the order to be shipped and for the tracking information to be updated Our automated fulfilment process generates the tracking number ahead of time. I received my tracking number, however, I don’t see any activity when I track my package. You will be responsible for the shipping cost back to Beauty 21. However, you can contact once you receive your order to get a RA number to return the product back to Beauty 21. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Unfortunately, once the order is placed you cannot cancel or update your order. ![]() You will receive a shipping notification with your tracking information once your order is ready to ship.Ĭan I update or cancel my order after I placed it? Orders received after 2:00PM PST, will be processed the following business day. Flat $8.00 ground shipping fee applies to all orders under $35.00 within the continental United States.įor in-stock products, we process and ship your order within 2 to 3 business days. Beauty 21 does not ship to international freight forwarding services or locations.Ĭan I ship to a different address than my billing address?īeauty 21 only ships to the cardholder’s authorized billing address.Ĭan I ship to a freight forwarding service location?īeauty 21 does not ship to third party freight forwarding service locations.ĭo you accept International credit cards?īeauty 21 does not accept International credit cards with the exception of the Canadian credit cards.Ĭan I place an order from outside of the United States and Canada?īeauty 21 does not accept orders outside of the United States and Canada.įree ground shipping for orders over $35.00 within the continental United States. Beauty 21 does not offer international shipping at this time, with the exception to Canada. ![]()
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